Clients

Insurance company PJSC SAK Energogarant is the largest insurance company in Russia. In 2020, the company set itself the task of large-scale digitalization of services. Friflex has become a partner in this. Having developed digital web services for the insurance company, we started developing a mobile application.

Task

Before the company’s clients had an application, they received services offline and had to call or go to the office. There was a need for a solution that would become the main a new sales channel, allow users to be informed about products faster and more efficiently, and would generally increase user engagement. It was necessary to solve the following tasks:

• Provide customers with the opportunity to view all purchased insurance products through a single personal account in a mobile application;
• Provide customers with the opportunity to issue a CTP insurance product;
• Provide customers with the opportunity to pay for the franchise in the insurance product "VMI franchise".

Solution

We got down to the tasks with great enthusiasm and focused on the following requirements:

• 1. The system interacts with the company's current automated information system (AIS).
• 2. Users can log into a single personal account, where all purchased insurance products for the last 5 years will be displayed.
• 3. Users can pay the deductible under their VMI policy.
• 4. Users can issue and pay for the CTP policy.

How we worked on the project

Work on the application for the insurance company "Energogarant" consisted of the following stages:

• planning,
• choice of technological stack and system analysis,
• interface and data models development,
• development,
• testing and debudding.

Other insurance companies have similar applications: we previously studied their interface and operation.

Why Flutter?

Choosing a tech stack for development, we always focus on the needs of the business. We look at how technologies can help speed up processes, optimize costs, and simplify interaction within the team. We don't just write code, but solve the client's tasks taking into account deadlines, budget and set goals.

Application development on Flutter gives businesses a number of advantages. The development cost and time are significantly reduced by creating a common code base for two platforms. This allows saving up to 40% of the budget. Using Flutter guarantees high stability and performance of the application, as well as the same user interface and business logic on two platforms. It is much cheaper and easier to maintain one Flutter application than two different products for Android and iOS.

About our team

Results

As a result of our work, an application has been released for existing and potential clients of the insurance company, which allows you to:

• get information about the insurance products of the company,
• track expiration dates of active policies,
• use the personal account of the VMI to view the list of clinics under the contract and pay franchise bills.

Also, in the course of the work, updates and expansion of functionality were made on the side of the existing automated information system of the company.

It was not an easy task to adapt the AIS capabilities to the pool of tasks that the application was supposed to solve. But in the end everyone was satisfied: the product evokes interest, clients want to use it. Colleagues from Energogarant notice:

• decrease in the number of clients requests to the company’s office,
• increase in sales figures by 50% since the release,
• timeliness of contribution payment on bills,
• increasing envolvement of employees in the automation of work processes;
• reduction in the costs of commissions by enabling payment via the Fast Payment System using a QR code (the commission for accepting payments via the Fast Payment System is several times lower than acquiring).

Further project development is planned.